Shipping policy

At Prustlr, we’re committed to delivering your orders safely, reliably, and with full transparency. Please read our shipping & cancellation policies below for a smooth shopping experience.

Shipping Policy

We offer pan-India delivery through trusted third-party courier partners to ensure your order reaches you on time.

  • Estimated delivery timelines are provided in your order confirmation email
  • We strive to dispatch and deliver promptly, but Prustlr is not liable for delays caused by courier partners, natural disasters, strikes, or other unforeseen events

Delivery Exceptions

In rare cases where delivery cannot be completed due to:

  • Courier service issues
  • Inaccessible delivery location
  • Force majeure (natural calamities, strikes, etc.)

We will notify you promptly, cancel the order, and issue a full refund to your original payment method.

For International buyers, orders are shipped and delivered through registered international courier companies and/or International speed post only. For domestic buyers, orders are shipped through registered domestic courier companies and /or speed post only. Orders are shipped within 3-5 days or as per the delivery date agreed at the time of order confirmation and delivering of the shipment subject to Courier Company / post office norms. PRUSTLR FOODS PRIVATE LIMITED is not liable for any delay

Order Cancellations

We understand that plans change. You may cancel your order before dispatch. Once your order has been shipped, please refuse the order on delivery. Once our courier marks the shipment as "RTO (Return to Origin) initiated" we will cancel the order and will initiate the refund.

Refund Timeline

Approved refunds will be processed:

  • Within 5–7 business days, or
  • As per current RBI payment guidelines, to the original payment method

Your satisfaction matters to us. If you have feedback or concerns, don’t hesitate to reach out, we’ll do our best to make it right.

For more information or help with your order, please contact info@prustlr.com
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