Terms of service

Last updated: July 29, 2025

Welcome to Prustlr Foods Private Limited ("we," "us," "our"). By accessing our website or making a purchase, you agree to be bound by the following Terms & Conditions, also referred to as our Terms of Service. Please read these terms carefully before using our website.

Overview

This website is operated by Prustlr Foods Private Limited. These Terms of Service govern your access to and use of our website, services, and products. They apply to all users of the site, including browsers, vendors, customers, merchants, and contributors of content.

By visiting our website or purchasing from us, you agree to these terms, including any additional policies and future updates. If you do not agree, you may not use this site or its services.

1. Online Store Terms

  • You must be at least the age of majority in your jurisdiction to use this website.
  • You agree not to use our products or services for any illegal or unauthorized purpose.
  • Violations of these terms may result in termination of your access to our services.


2. General Conditions

  • We reserve the right to refuse service to anyone at any time.
  • You understand that your content (excluding payment information) may be transferred unencrypted across networks.
  • You agree not to reproduce, duplicate, copy, sell, or exploit any part of the Service without our express written permission.


3. Website Accuracy

We are not responsible if the information on this site is not accurate, complete, or current. All content is provided for general informational purposes only. We may update or modify site content at any time but are not obligated to inform.


4. Modifications to Services or Prices

  • Product prices are subject to change without notice.
  • We reserve the right to modify or discontinue products or services at any time.
  • We are not liable for any such changes or discontinuations.

 

5. Product Availability

  • Some products may be available exclusively online and in limited quantities.
  • We make every effort to display products accurately, but we cannot guarantee exact appearance (e.g., color, texture).
  • We reserve the right to limit sales by location or customer and to cancel orders at our discretion.


6. Billing and Account Accuracy

You agree to:

  • Provide accurate and current purchase and account information.
  • Update your contact and payment info so we can process your transactions.

We reserve the right to refuse, limit, or cancel orders, especially those that appear to be placed by resellers or distributors.

 

7. Third-Party Tools and Links

We may provide access to optional third-party tools or link to third-party websites. These are provided "as is" without warranties. Use them at your own risk. We are not responsible for third-party content, policies, or transactions.


8. User Feedback and Submissions

If you send us any ideas, suggestions, or other materials (e.g., reviews, contest entries):

  • We may use them without restriction or compensation.
  • You must not submit unlawful, abusive, or misleading content.

We reserve the right to remove content we find inappropriate.

9. Cookies Policy

We use cookies to enhance your browsing experience on our website. By accessing and using the Prustlr website, you consent to the use of cookies in accordance with this policy.

  • What Are Cookies? Cookies are small text files placed on your device to help us provide a personalized experience, track the performance of our website, and remember user preferences.
  • Types of Cookies We Use:
    • Essential Cookies: Required for basic functionality, such as shopping cart functionality and user authentication.
    • Analytics Cookies: We use Google Analytics to collect data on site usage and visitor activity to improve our website and services.
    • Targeting/Advertising Cookies: These are used to track your activity across the web to provide relevant ads on third-party websites.
  • You can manage or disable cookies via your browser settings. However, disabling cookies may affect certain features of our site.

For more information, please refer to our Privacy Policy.


10. Payment Process

To ensure a secure payment experience, Prustlr uses Razorpay as our payment gateway provider.

  • All payments are processed securely through Razorpay's platform, which complies with industry standards for encryption and data protection.
  • By placing an order, you authorize Razorpay to process payments on your behalf. Prustlr does not store sensitive payment information.
  • Refunds or chargebacks (if applicable) will follow Razorpay’s refund policies and may take up to 7-10 business days for processing.


11. Public Posts & User-Generated Content (UGC)

At Prustlr, we value customer feedback and encourage engagement with our community. By posting content publicly on our website or social media platforms, you agree to the following:

  • Ownership of Content: Any content (including reviews, comments, images, videos, and other posts) that you upload or share on Prustlr’s website, social media channels, or third-party platforms is considered User-Generated Content (UGC). By submitting UGC, you grant Prustlr a non-exclusive, royalty-free, worldwide license to use, display, reproduce, and distribute this content for marketing, promotional, or other business purposes.
  • Content Guidelines: You agree not to post content that:
    • Violates any laws, regulations, or third-party rights.
    • Contains offensive, abusive, discriminatory, or illegal material.
    • Infringes on intellectual property rights or contains spam or malware.
  • Approval and Removal: Prustlr reserves the right to review and remove any UGC that violates our guidelines or is deemed inappropriate. We are not responsible for the accuracy or reliability of any UGC posted by users.
  • Public Posts: If you share content publicly via Prustlr’s website, social media, or any other platform, you acknowledge that such content is viewable by others. Always be mindful of sharing personal or sensitive information.

 

12. Prohibited Uses

You may not use the website:

  • For unlawful or abusive purposes
  • To infringe intellectual property
  • To submit false information or spread malware
  • To harass or discriminate against others

Violation may result in immediate termination of service.

13. Prustlr Loyalty Points Terms & Conditions

By using the Prustlr Loyalty Points Program, you agree to the following:

  • Earning Points: Points are earned on eligible purchases, referrals, and special promotions on www.prustlr.com. Points have no cash value and cannot be transferred.
  • Redeeming Points: Use your points at checkout to get discounts. Minimum redemption amounts may apply. Points can't be combined with some offers unless stated.
  • Expiry: Points expire 12 months after the date they are earned.
  • Fair Use: Fraudulent activity or misuse may lead to loss of points or account suspension.
  • Program Changes: Prustlr reserves the right to update, change, or cancel the program at any time without notice.

14. Disclaimer of Warranties; Limitation of Liability

All products and services are provided “as is” and “as available.” We do not guarantee uninterrupted, secure, or error-free service.

We are not liable for:

  • Direct or indirect damages
  • Loss of data, revenue, or profits
  • Product performance not meeting expectations

Some jurisdictions do not allow limitation of liability. In such cases, our liability is limited to the maximum extent permitted by law.

 

15. Indemnification

You agree to indemnify and hold harmless Prustlr Foods Private Limited, its affiliates, and employees from any claims or demands arising from your breach of these Terms or applicable laws.

 

16. Severability

If any provision of these Terms is found to be unlawful or unenforceable, the remaining terms shall remain in full force and effect.

 

17. Termination

These Terms remain in effect unless terminated by either party. We may terminate your access at any time for violations of these Terms.

 

18. Entire Agreement

These Terms and our policies constitute the entire agreement between you and Prustlr Foods Private Limited. They supersede all prior agreements and communications.

 

19. Governing Law

These Terms shall be governed by the laws of India, and any disputes shall be subject to the jurisdiction of courts in Delhi.

20. Changes to Terms

We may update these Terms at any time. It is your responsibility to check this page periodically. Your continued use of the website constitutes acceptance of any changes.

 

21. Contact Information

If you have any questions about these Terms & Conditions, please contact us at info@prustlr.com